overview
Due to both security reasons and space requirements the mailroom needed to be relocated off-site. We found a suitable property and provided our client with a proposal whereby we would remove the X-ray, sortation and staging of the mail to an off-site facility, but leave the loading bay and courier services on-site. We also relocated the client's existing call centre operations from Dublin to Camberley, Surrey. These services included: switchboard, facilities management helpdesk and meeting room reservations.
Key successes
The transition to the off – site mailroom was so seamless that the end users were unaware of the change, providing a consistent, secure mail service across the London Estate ensuring that customers receive the same service whichever building they are working in at the time.
When transferring the call centre, we took on every aspect of the human resources and recruitment requirements, from managing the redundancy consultations with the outgoing Dublin team through to arranging a Recruitment Day at a hotel close to the Camberley office. The project also involved a bespoke training plan for the new team that included a handover period to ensure that no intellectual property was lost.