Food service to suit every taste

ingredients delivers bespoke solutions to match our clients’ expectations.

Only the very finest will do

We only use the very finest produce. So, our purchasing specialists constantly look for the very best fresh, seasonal, local, organic, Fairtrade and sustainable ingredients available. But it’s not just our ingredients that are the finest on offer. Our chefs are the best around, and have the energy, enthusiasm and appetite to deliver menus that’ll make your mouth water.

Achieving and maintaining customer satisfaction

Without satisfied customers we wouldn’t have a business. That’s why we constantly monitor customer satisfaction. There are a number of ways that we do this, including lifestyle questionnaires, user group sessions and a comment card system. Plus, to ensure we obtain an independent view of our food and service, we also take part in a number of mystery shopper programmes.

Effective marketing to drive sales

We understand the importance of ambience. So we have engaged the services of a top high street marketing company to build our restaurant and café branding to help us compete against the high street.

Our cost savings are clear

We run a web-based management information system that allows us to deliver cost transparency for our clients. Our approach is to get the basics right in terms of utilising our recipe costing system to control food costs, and ensure consistency of portion sizes. Our clients also benefit from our transparent purchasing approach, which drives a very competitive unit cost without inflationary pricing. What’s more, our food pricing is benchmarked on a monthly basis against industry price indexes to ensure we achieve the best prices for our clients.

Sustainability is baked into our business

We recognise the impact we have on the environment and we take our responsibilities very seriously. From sourcing the right produce and understanding the origin of our food, to how we dispose of our waste. We work closely with our clients to make our service even more environmentally friendly. Please click here to find more about our recent achievements or visit the CR page of the web site for a more general overview.

More than just food service

ingredients is only one of MITIE’s many service offerings. So if you’d like to enjoy cost efficiencies and operational improvements on the full range of outsourcing and asset management services then click here.